In almost all cases we are able to quickly and efficiently solve all the problems associated with our products and/or your environment. Please note that ModulesGarden always makes every effort to eliminate any reported defects in products in the shortest time possible.
For each of our products with the annual license we offer 7-day free access which allows you to carefully check the product. We encourage you to take the opportunity to test our products freely which will prevent many unnecessary misunderstandings. If you are unsure whether our products satisfy your expectations, we urge you to create a ticket and ask for clarification.
Purchase of a product implies acceptance of its all advantages and disadvantages. Refunds on the grounds of customer's believes that the product does not meet their expectations will not be issued.
Since ModulesGarden offers non-tangible and non-returnable goods, we do not issue refunds once the order is accomplished and the product is sent. The only exception is when customer requests refund within no more than 14 days from the moment of purchase and the product itself has not been downloaded or used by the customer. As a customer you are responsible for understanding this upon purchasing any item on our website.
Bearing in mind your highest comfort and satisfaction of our customers we allow a one-off, unconditional and completely free license switch of each purchased product with annual license during the first 30 days from the moment of purchase. The purchased product license can be switched on your request to a license of any other product from our offer retaining differences in price, remaining license validity period and excluding refunds. Each subsequent license switch on demand requires an additional payment.
Open source products shall not be reimbursable or exchanged. Please, consider your purchase carefully.
2. Custom Software Development
If you conclude that our custom software development services do not meet your expectations, you are able to get full or partial refund dependent on the development progress status before the development is finished:
- 100% refund when the development has not started yet
- 50% refund when the development has been started, but is finished in 50% or less of total development
- 25% refund when the development has been started, but is finished in 75% or less of total development
3. Product Services
Our offered services related to products cover Installation Service, Template Integration and Priority Support. Since such services are non-tangible and non-returnable, we do not issue refunds once we start the work. Nevertheless, we assure you of the highest service quality and guarantee to make every effort to meet your expectations.
Any questions concerning this Refund Policy may be directed to [email protected]