Overview
Premium Support Tickets For WHMCS has been designed to let you supply products and addons defining the scope of access to your support services. With it, your customers will be obliged to purchase support credit points in order to open support tickets in particular departments.
The module will allow you to introduce different point charges for submitting messages depending on the selected department, and even the priority of a ticket. At the same time, you will be free to establish as many rules of credit application as required, deciding on the services that points shall be delivered with, and how often the points should be granted - only once or periodically, i.e. upon each product renewal. You can provide clients with either dedicated points, set out for every chosen department separately, shared points, allocated directly to the customer’s account to be used freely among all enabled departments, or both.
Craving more controlling powers over the ways you offer customer service? Premium Support Tickets For WHMCS will shake up your perspective once it brings the clients’ access to your support teams under whip-smart supervision. Order the module straight off!
Features
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Module
- Store And Manage Support Credit Points:
- Dedicated Points - Used Only For Specific Departments
- Shared Points - Used Freely Among All Selected Departments
- Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
- Remove Fixed Number Of Support Credit Points Upon Ticket Opening
- Block Ticket Opening If Client Has Insufficient Number Of Support Credit Points
- Store And Manage Support Credit Points:
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Admin Area
- Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
- Define Shared Points Departments
- Create/Edit/Remove Rules
- Enable/Disable Rules
- View Support Credit Points Owned By Clients
- Modify Number Of Support Credit Points Owned By Clients
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Client Area
- Order Support Credit Points
- View Available Support Credit Points Per Ticket Department
- View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
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Rules Configuration
- Set Rule Type - Product/Product Group/Product Addon
- Define Items That Shall Be Ordered By Client To Obtain Support Credit Points
- Define Number Of Dedicated Points And Select Departments They Should Be Added To
- Define Number Of Shared Points To Be Applied To Client's Account
- Define If Support Credit Points Are Added To Client's Account Once Or After Each Billing Cycle
- View Rule Status
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General Info
- Multi-Language Support
- Supports PHP 8.2 Back To PHP 7.4
- Supports WHMCS Themes "Six", "Twenty-One" And "Lagom WHMCS Client Theme"
- Supports WHMCS V8.11 Back To WHMCS V8.8
- Requires ionCube Loader V13 Or Later
- Easy Module Upgrade To Open Source Version
Changelog
v1.2.12
Released: Oct 2nd, 2024New Feature
- WHMCS V8.11 support
- Support for PHP 8.2 version
Changed
- Requires ionCube Loader V13 or later
v1.2.11
Released: Jul 17th, 2024Improvement
- Maintenance update and stability optimizations
Changed
- Support credit points will now be added directly to the client's account upon payment of the invoice for the specified product or addon, rather than after order acceptance - case #132
Removed
- Support for WHMCS V8.7 and previous
v1.2.10
Released: Feb 19th, 2024New Feature
- WHMCS V8.8 and V8.9 support
Removed
- Support for WHMCS V8.5 and previous
- Support for PHP 7.3 version
v1.2.9
Released: Nov 30th, 2022New Feature
- WHMCS V8.6 support
- Support for PHP 8.1 version
Changed
- Requires ionCube Loader V12 or later
Removed
- Support for WHMCS V8.2 and previous
- Support for PHP 7.2 version
v1.2.8
Released: Jan 27th, 2022New Feature
- WHMCS V8.4 support
v1.2.7
Released: Nov 9th, 2021New Feature
- WHMCS V8.3 support
Removed
- Support for WHMCS V7.10 and previous
v1.2.6
Released: Apr 27th, 2021New Feature
- WHMCS V8.1 and "Twenty-One" theme support (note: additional integration code is required)
Removed
- Support for WHMCS V7.9 and previous
- Support for PHP 7.1 version
v1.2.5
Released: Aug 25th, 2020New Feature
- WHMCS V8.0 and PHP 7.4 support
Removed
- Support for PHP 7.0 and previous
v1.2.4
Released: May 4th, 2020New Feature
- WHMCS V7.10 support
Removed
- Support for WHMCS V7.7 and previous
v1.2.3
Released: Jan 28th, 2020New Feature
- WHMCS V7.9 support
Removed
- Support for WHMCS V7.6 and previous
v1.2.2
Released: Apr 5th, 2019Removed
- Support for WHMCS V7.4 and previous
Bug Fix
- Fixed issue that could cause "Internal Server Error" after entering a ticket view in the admin area - case #108
v1.2.1
Released: Feb 8th, 2019New Feature
- WHMCS V7.7 and PHP 7.3 support
Removed
- Support for WHMCS V7.3 and previous
v1.2.0
Released: Jul 4th, 2018New Feature
- Shared Points - allow clients to use Support Credit Points freely among selected departments
Improvement
- Adjusted display of information about available Support Credit Points for a client
- Tweaked validation of certain fields and actions
- Enhanced wrapping of module elements depending on the current window size
- Assorted corrections to the language, descriptions, notifications and UI
Bug Fix
- Minor code refinements
v1.1.6
Released: Apr 16th, 2018New Feature
- WHMCS V7.5 support
- PHP 7.1 and 7.2 support
v1.1.5
Released: Aug 2nd, 2017Bug Fix
- Resolved problem enabling not logged in clients to create tickets if no credit points are required
v1.1.4
Released: Jan 10th, 2017Bug Fix
- Corrected charging of support credit points for tickets opened via email
v1.1.3
Released: Nov 3rd, 2016New Feature
- PHP 7 support
v1.1.2
Released: Oct 12th, 2016New Feature
- WHMCS V7 support
Bug Fix
- Minor tweaks
v1.1.1
Released: Aug 5th, 2016Changed
- Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS'
v1.1.0
Released: Apr 6th, 2016Improvement
- Apply support credit points on renewal of recurring product
Bug Fix
- Support credit points are not removed upon unsuccessful ticket creation
- Process of support credit points application to account was corrected
- UI Tweaks
v1.0.3
Released: Sep 14th, 2015New Feature
- WHMCS V6 support
v1.0.2
Released: Oct 9th, 2014Changed
- Improved display of error notifications at the client area
Bug Fix
- Creation of free tickets
- Display of minimum points to open the cheapest ticket
v1.0.1
Released: Aug 29th, 2014Changed
- Improved security and license validation
v1.0.0
Released: Jul 30th, 2014Launch
- Stable Release
Reviews
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Premium Support Tickets For WHMCSLUIZ AMERICO DOS SANTOS (ATRIUM HOST) 1 month agoWe are creating a Product/Service for which the customer will not be entitled to Support included in the Product/Service. If the customer needs Support, they will have to pay. But when we create a Support Department in WHMCS, any customer can open a Ticket, and how can we prevent this? Premium Support Tickets solves this. It does this through a points mechanism that is very easy and flexible to control.
Premium Support Tickets allows you to configure points for each department. By configuring 1 point, for example, if the customer has no points, they will not have access to the Department, a simple function that prevents a customer from opening a ticket for a certain department. Does the customer have points? Allows you to open a Ticket for the department. Does the customer have no Points? Cannot open a ticket for the department. But when do customers earn points? When they purchase a Product or an Add-on. This way, it is possible to close all departments and sell Support.
We created a Product called Premium Support and created the rule that assigns x points to the customer who purchases it. Only customers who purchase the Premium Support product can open tickets.
The interesting thing is that I tested the module for 7 days and returned it believing that it didn't do what we wanted. I hadn't really understood how it worked. I was expecting a direct sales product. Create a Product with the name Premium Support and if the customer purchased it, they could access Support or not. Premium Support Tickets do this, but not directly. The points mechanism makes this more flexible and goes even further. You can, for example, reward customers with points that will be used for Support. But this will only make more sense if your business model doesn't offer any support. This is our case, or our client's case. Since we don't offer free support, support becomes something valuable to the customer. Therefore, earning a bonus on Support Tickets becomes advantageous to the customer.
We are very satisfied with each module we use and as we grow, we are increasingly improving the service to our customers with ModulesGarden modules.
ModulesGarden represents TRUST in Modules for WHMCS. We are fans of their products. We have many other modules and have become partners with ModulesGarden Modules. The support is excellent for excellent, reliable and differentiated products. They also listen to their clients to improve their modules.
