Premium Support Tickets For WHMCS will let you sell products and addons defining the scope of access to your support services. With our module your customers will be enabled to purchase support credit points required to open support tickets in specified departments.
The module will let you set different prices for opening tickets depending on chosen departments and even ticket priority. For instance, your clients will be able to order a product addon which contains one hundred support credit points. These points may allow them to create five general tickets with a medium priority and three premium tech tickets with a high priority.
Premium Support Tickets For WHMCS will provide you with completely new possibilities to control and manage one of the most important aspects of your business. Order the module today and ensure viability and cost-effectiveness of your customer service.
- Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
- Remove Fixed Number Of Support Credit Points Upon Ticket Creation
- Block Possibility To Create Tickets When Client Has Insufficient Number Of Support Credit Points
- Store And Manage Support Credit Points Per Department
- Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
- Create/Edit/Remove Rules
- Enable/Disable Rules
- View Support Credit Points Owned By Clients
- Modify Number Of Support Credit Points Owned By Clients
- Order Support Credit Points
- View Available Support Credit Points Per Ticket Department
- View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
- Set Rule Type - Product/Product Group/Product Addon
- Define Items Upon Ordering Which, Support Credit Points Are Added To Client's Account
- Define Number Of Support Credit Points That Client's Account Shall Be Increased By
- Define To Which Department Support Credit Points Should Be Added
- Define Whether Support Credit Points Are Added To Client's Account After Each Billing Cycle Or Once Only
- View Rule Status
- Multi-Language Support
- Supports PHP 5.3 Up To PHP 7
- Supports WHMCS Templates Five and Six
- Supports WHMCS V6 and V7
- Corrected charging of support credit points for tickets opened via email
- PHP 7 support
- WHMCS V7 support
- Minor tweaks
- Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS'
- Apply support credit points on renewal of recurring product
- Support credit points are not removed upon unsuccessful ticket creation
- Process of support credit points application to account was corrected
- UI Tweaks
- WHMCS V6 support
- Improved display of error notifications at the client area
- Creation of free tickets
- Display of minimum points to open the cheapest ticket
- Improved security and license validation
- Initial Release
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