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Overview

Premium Support Tickets For WHMCS will let you sell products and addons defining the scope of access to your support services. With our module your customers will be enabled to purchase support credit points required to open support tickets in specified departments.

The module will let you set different prices for opening tickets depending on chosen departments and even ticket priority. For instance, your clients will be able to order a product addon which contains one hundred support credit points. These points may allow them to create five general tickets with a medium priority and three premium tech tickets with a high priority.

Premium Support Tickets For WHMCS will provide you with completely new possibilities to control and manage one of the most important aspects of your business. Order the module today and ensure viability and cost-effectiveness of your customer service.

Features

  • Module
    • Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
    • Remove Fixed Number Of Support Credit Points Upon Ticket Creation
    • Block Possibility To Create Tickets When Client Has Insufficient Number Of Support Credit Points
    • Store And Manage Support Credit Points Per Department
  • Admin Area
    • Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
    • Create/Edit/Remove Rules
    • Enable/Disable Rules
    • View Support Credit Points Owned By Clients
    • Modify Number Of Support Credit Points Owned By Clients
  • Client Area
    • Order Support Credit Points
    • View Available Support Credit Points Per Ticket Department
    • View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
  • Rules Configuration
    • Set Rule Type - Product/Product Group/Product Addon
    • Define Items Upon Ordering Which, Support Credit Points Are Added To Client's Account
    • Define Number Of Support Credit Points That Client's Account Shall Be Increased By
    • Define To Which Department Support Credit Points Should Be Added
    • Define Whether Support Credit Points Are Added To Client's Account After Each Billing Cycle Or Once Only
    • View Rule Status
  • General Info
    • Multi-Language Support
    • Supports PHP 5.3 Up To PHP 7
    • Supports WHMCS Templates Five and Six
    • Supports WHMCS V6 and V7
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Changelog

v1.1.5 Released Aug 2nd, 2017
Bug Fix
  • Resolved problem enabling not logged in clients to create tickets if no credit points are required
v1.1.4 Released Jan 10th, 2017
Bug Fix
  • Corrected charging of support credit points for tickets opened via email
v1.1.3 Released Nov 3rd, 2016
New Feature
  • PHP 7 support
v1.1.2 Released Oct 12th, 2016
New Feature
  • WHMCS V7 support
Bug Fix
  • Minor tweaks
v1.1.1 Released Aug 5th, 2016
Changed
  • Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS'
v1.1.0 Released Apr 6th, 2016
Improvement
  • Apply support credit points on renewal of recurring product
Bug Fix
  • Support credit points are not removed upon unsuccessful ticket creation
  • Process of support credit points application to account was corrected
  • UI Tweaks
v1.0.3 Released Sep 14th, 2015
New Feature
  • WHMCS V6 support
v1.0.2 Released Oct 9th, 2014
Changed
  • Improved display of error notifications at the client area
Bug Fix
  • Creation of free tickets
  • Display of minimum points to open the cheapest ticket
v1.0.1 Released Aug 29th, 2014
Changed
  • Improved security and license validation
v1.0.0 Released Jul 30th, 2014
Launch
  • Initial Release
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