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Overview

Premium Support Tickets For WHMCS has been designed to let you supply products and addons defining the scope of access to your support services. With it, your customers will be obliged to purchase support credit points in order to open support tickets in particular departments.

The module will allow you to introduce different point charges for submitting messages depending on the selected department, and even the priority of a ticket. At the same time, you will be free to establish as many rules of credit application as required, deciding on the services that points shall be delivered with, and how often the points should be granted - only once or periodically, i.e. upon each product renewal. You can provide clients with either dedicated points, set out for every chosen department separately, shared points, allocated directly to the customer’s account to be used freely among all enabled departments, or both.

Craving more controlling powers over the ways you offer customer service? Premium Support Tickets For WHMCS will shake up your perspective once it brings the clients’ access to your support teams under whip-smart supervision. Order the module straight off!

Features

  • Module
    • Store And Manage Support Credit Points:
      • Dedicated Points - Used Only For Specific Departments
      • Shared Points - Used Freely Among All Selected Departments
    • Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
    • Remove Fixed Number Of Support Credit Points Upon Ticket Opening
    • Block Ticket Opening If Client Has Insufficient Number Of Support Credit Points
  • Admin Area
    • Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
    • Define Shared Points Departments
    • Create/Edit/Remove Rules
    • Enable/Disable Rules
    • View Support Credit Points Owned By Clients
    • Modify Number Of Support Credit Points Owned By Clients
  • Client Area
    • Order Support Credit Points
    • View Available Support Credit Points Per Ticket Department
    • View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
  • Rules Configuration
    • Set Rule Type - Product/Product Group/Product Addon
    • Define Items That Shall Be Ordered By Client To Obtain Support Credit Points
    • Define Number Of Dedicated Points And Select Departments They Should Be Added To
    • Define Number Of Shared Points To Be Applied To Client's Account
    • Define If Support Credit Points Are Added To Client's Account Once Or After Each Billing Cycle
    • View Rule Status
  • General Info
    • Multi-Language Support
    • Supports PHP 5.6 Up To PHP 7.3
    • Supports WHMCS Template Six
    • Supports WHMCS V7.5 And Later
    • Easy Module Upgrade To Open Source Version
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Changelog

v1.2.2 Released Apr 5th, 2019
Removed
  • Support for WHMCS V7.4 and previous
Bug Fix
  • Fixed issue that could cause "Internal Server Error" after entering a ticket view in the admin area - case #108
v1.2.1 Released Feb 8th, 2019
New Feature
  • WHMCS V7.7 and PHP 7.3 support
Removed
  • Support for WHMCS V7.3 and previous
v1.2.0 Released Jul 4th, 2018
New Feature
  • Shared Points - allow clients to use Support Credit Points freely among selected departments
Improvement
  • Adjusted display of information about available Support Credit Points for a client
  • Tweaked validation of certain fields and actions
  • Enhanced wrapping of module elements depending on the current window size
  • Assorted corrections to the language, descriptions, notifications and UI
Bug Fix
  • Minor code refinements
v1.1.6 Released Apr 16th, 2018
New Feature
  • WHMCS V7.5 support
  • PHP 7.1 and 7.2 support
v1.1.5 Released Aug 2nd, 2017
Bug Fix
  • Resolved problem enabling not logged in clients to create tickets if no credit points are required
v1.1.4 Released Jan 10th, 2017
Bug Fix
  • Corrected charging of support credit points for tickets opened via email
v1.1.3 Released Nov 3rd, 2016
New Feature
  • PHP 7 support
v1.1.2 Released Oct 12th, 2016
New Feature
  • WHMCS V7 support
Bug Fix
  • Minor tweaks
v1.1.1 Released Aug 5th, 2016
Changed
  • Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS'
v1.1.0 Released Apr 6th, 2016
Improvement
  • Apply support credit points on renewal of recurring product
Bug Fix
  • Support credit points are not removed upon unsuccessful ticket creation
  • Process of support credit points application to account was corrected
  • UI Tweaks
v1.0.3 Released Sep 14th, 2015
New Feature
  • WHMCS V6 support
v1.0.2 Released Oct 9th, 2014
Changed
  • Improved display of error notifications at the client area
Bug Fix
  • Creation of free tickets
  • Display of minimum points to open the cheapest ticket
v1.0.1 Released Aug 29th, 2014
Changed
  • Improved security and license validation
v1.0.0 Released Jul 30th, 2014
Launch
  • Initial Release
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