Overview
Zendesk For Blesta is a great solution for all Blesta owners who use Zendesk platform as a support tickets management tool. Our plugin integrates the two systems to bring all Zendesk amenities into your client area and replace the inbuilt Blesta support system with one of the most desired customer service platforms.
Our extension will provide full integration between the two systems, which means that your clients will not have to leave your client area to open new tickets or see your replies sent from Zendesk platform. As an administrator, you can see all the tickets that are now accessible from both Blesta and Zendesk, as well as customize the tickets visibility depending on the status assigned to be clear-cut and exquisite to look at. What is more, any enabled or created in Zendesk ticket field will be immediately put into practice in Blesta formula. The automatic integration makes that not only every new ticket is transferred to Zendesk but also clients accounts are created in the platform as soon as the ticket is sent.
We are all perfectly aware that it is the quality of the customer service that speaks for our businesses. Do not waste the opportunity to make your front line services excellent and order Zendesk For Blesta today!
Features
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Client Area
- Open New Ticket
- Manage Existing Ticket
- Fill Out Zendesk Ticket Fields
- Attach Files To Ticket
- View Ticket Statistics
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Admin Area
- Display All Tickets Of Selected Client On Their Page
- View Ticket Content In Zendesk
- Disable SSL Verification
- Define Plugin Behaviour
- Allow Attachments
- Define Ticket Status Colours
- Run API Connection Test
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Integration
- Export New Tickets To Zendesk
- Export Clients To Zendesk On Tickets Creation
- Synchronize Ticket Responses Between Blesta And Zendesk
- Transfer Ticket Fields Settings
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General Info
- Supports Multiple Attachments In Single Ticket Message
- Multi-Language Support
- Supports Blesta 3.6.2
