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Overview

Zendesk Extended For Magento 2 has been built to achieve professional integration of your eCommerce platform with Zendesk, and thereby enable the remote use of advanced features driven by this world-renowned customer service solution.

Skip the cumbersome necessity of leaving your system in order to keep an eagle eye on your Zendesk tickets. This extension will let you handle single or even multiple tickets at once in the Magento admin panel as well as register Zendesk accounts for your customers in an automatic way. Advantages of great value will be also brought to your clients as they will be free to submit and conveniently manage tickets in a brand new section located in the customer panel of your eCommerce platform.

Expand your horizons on how to perceive the quality of customer service. Order Zendesk Extended For Magento 2 and give your clients red-carpet treatment!

Features

  • Customer Panel
    • Open New Ticket
    • Add Several Attachments To Each Ticket Message
    • Add Reply To Ticket
    • View Tickets
    • View Tickets Statistics
  • Admin Panel
    • View Full Tickets List
    • Open Ticket Directly From Extension
    • Manage Tickets - Reply, Add Notes, Modify Settings, View Logs
    • Delete Single Or Multiple Tickets
    • Display All Selected Customer Tickets On Their Page
    • Create Zendesk End-User Accounts For Clients Automatically
    • View Full Users List
    • Add New Admin User Account
    • Use Default Or Custom Admin Account
    • Define Custom Signature For Each Admin
    • Toggle Possibility To Add Attachments To Tickets
    • Define Cache Lifetime - With Ability To Disable Cache
  • General Info
    • Supports Multiple Attachments In Single Ticket Message
    • Supports Ticket Tags
    • Connection Test And Admin Validation
    • Multi-Language Support
    • Supports PHP 5.6 Up To PHP 7
    • Supports Magento 2.1.0 Up To 2.1.7
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Changelog

v1.0.1 Released Aug 30th, 2017
New Feature
  • Support for Magento up to version 2.1.7
Improvement
  • Lifetime cache field is now validated and has a default value after module installation
Bug Fix
  • Resolved issue that might cause the ticket list to disappear
  • Blocked closed tickets edition to prevent unwanted errors
  • Providing a password is no longer required to change the agent signature
  • Corrected fatal error in logs that might appear after ticket creation
  • Minor code adjustments
v1.0.0 Released Apr 19th, 2017
Launch
  • Initial Release
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