Gallery
Overview
Product Feedback Center For WHMCS is an extremely useful module developed to let you display surveys, flexible in contents and design, that will empower your clients to share their overall experience with special focus on your products and support services. The whole gamut includes surveys accessible in the cancellation request form, product page, ticket view, as well as your client area's dashboard.
You will be free to choose from among all most popular question formats, including text, scale and multi-select, then combine the ready questions into groups, and finally assign them to product groups or particular products in your offer. Your newly acquired toolkit will deliver means to optionalize questions as well as determine their visibility depending on the previous answers. Along with it, a number of activation rules can be formulated to control when a survey appears on the home page. Another major benefit is that Product Feedback Center For WHMCS allows the creation of personalized messages to your clients that will pop up at the top of each survey. Beyond exporting completed surveys, you will be able to track vital statistics, helping you analyze customer behavior trends and patterns effectively.
Product Feedback Center For WHMCS is your go-to source of actionable insight that will guide your underway strategies in tune with your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in the most customer-oriented manner!
Features
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Client Area
- Fill Out Custom Surveys With Questions:
- On Product/Service:
- As Standalone Feedback Form
- On Cancellation Requests
- In Questionnaires Form Displayed When Specific Rules Are Met
- In Support Ticket Feedback Form
- On Product/Service:
- Fill Out Custom Surveys With Questions:
-
Admin Area
- View Dashboard Summary:
- Latest Cancellation Surveys
- Latest Feedback Surveys
- Latest Support Survey Requests
- Latest Questionnaire Requests
- Cancellation Surveys Per Product
- Cancellation Surveys Per Product Group
- Feedback Surveys Per Product
- Feedback Surveys Per Product Group
- Support Feedback Requests Per Department
- Questionnaire Requests Per Questionnaire Group
- Create Question Groups And Relations For:
- Cancellation Requests
- Products Feedback
- Support Tickets
- Questionnaires
- Customize Surveys:
- Provide Group Name And Description
- Provide Message Displayed To Clients Above Survey
- Customize Message Text And Alert Bar Color
- Add Multiple Language Versions To Provided Messages
- Create And Assign Questions To Groups
- Provide Question Name
- Choose Question Type:
- Confirmation
- Text
- Select
- Multi-Select
- Scale
- Custom Scale
- Toggle Question Status
- Add Question Description
- Toggle Question To Be Optional
- Display Question Based On Answer Selected In Another Parent Question
- Define Characters Limit For Text Type Answers
- Randomize Order Of Answer Options For Confirmation, Select And Multi-Select Question Types:
- Pin Last Answer
- Set Minimum, Maximum Or Exact Number Of Required Answers For Multi-Select Question Type
- Toggle Horizontal Or Vertical Display Of Scale And Custom Scale Question Types
- Add Available Answer Options To Questions
- Add Multiple Language Versions To Provided Questions
- Create Relations And Rules To Display Surveys:
- Cancellations:
- Assign Created Question Groups To Products/Services And Product Groups
- Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
- Hide WHMCS Cancellation Reason From Questionnaire Form
- Product Feedback:
- Assign Created Question Groups To Products/Services And Product Groups
- Support Feedback:
- Assign Created Question Groups To Specific Departments
- Questionnaire:
- Assign Created Question Groups Based On Activation Rules:
- Client Owned Products, Product Addons, And Domain TLDs
- Assignment To Client Group
- New Customer Defined With Number Of Days To Pass Since Registration
- Old Customer Defined With Number Of Days After Registration
- Provide Short Name Displayed In "Available Questionnaires" Table
- Toggle One-Time Access
- Assign Created Question Groups Based On Activation Rules:
- Cancellations:
- View/Delete Answers Submitted By Clients
- Export Surveys Feedback To CSV File
- Send Email Message To Client On Ticket Closure Event With Feedback Request
- Access Submitted Answers Directly From WHMCS Cancellation Requests List
- View Dashboard Summary:
-
General Info
- Multi-Language Support
- Supports PHP 8.3 Back To PHP 8.2
- Supports WHMCS Themes "Six", "Twenty-One" And "Nexus"
- Supports WHMCS V9.X Back To WHMCS V8.10
- Requires ionCube Loader V14 Or Later
- Easy Module Upgrade To Open Source Version
Changelog
v2.2.4
Released: Mar 18th, 2026New Feature
- WHMCS V9.0.2 with "Nexus" theme support
Removed
- Support for PHP 8.1 version
v2.2.3
Released: May 14th, 2025New Feature
- WHMCS V8.13 support
- Support for PHP 8.3 version
Changed
- Requires ionCube Loader V14 or later
Removed
- Support for WHMCS V8.9 and previous
v2.2.2
Released: Jan 23rd, 2025New Feature
- WHMCS V8.12 support
Removed
- Support for WHMCS V8.8 and previous
- Support for PHP 7.4 version
Bug Fix
- Resolved conflict with the Marketing Triggers Automation For WHMCS module - case #228
v2.2.1
Released: Aug 21st, 2024New Feature
- WHMCS V8.11 support
- Support for PHP 8.2 version
Improvement
- Maintenance update and stability optimizations
Changed
- Requires ionCube Loader V13 or later
Removed
- Support for WHMCS V8.7 and previous
v2.2.0
Released: Apr 24th, 2024New Feature
- WHMCS V8.9 and V8.10 support
- Client survey feedback can now be exported into a "CSV" file within the selected date range or from selected entries - case #200, #207
- Added "Latest Support Survey Requests," "Latest Questionnaire Requests," "Support Feedback Requests Per Department" and "Questionnaire Requests Per Questionnaire Group" graphs to the "Dashboard"
Changed
- Renamed graphs in the "Dashboard" to better reflect their functionality
Removed
- Support for WHMCS V8.6 and previous
Bug Fix
- Corrected encoding of special characters displayed on graph entity names
- The option to "Send Feedback" from the ticket will no longer be available for non-logged-in guests as it is only supported for logged-in clients
- Fixed problems with survey choice saving when certain answers in sub-questions were of the "radio" type - case #179
- Other minor code corrections
Reviews
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LUIZ AMERICO DOS SANTOS (ATRIUM HOST) 4 years agoHi,
The module is very good and fills a gap of great importance that WHMCS leaves something to be desired. If a company wants to improve the quality of the services it provides to its customers, it should purchase this module. The module works very well. As every ModulesGarden module, we already have about 10, now we are acquiring 3 more, Advanced Billing, Recurring Billing, Digital Ocean Droplet, you won't find any problems in the installation and configuration. The module is new and I believe it still needs some improvements, with, for example, the only trigger that triggers the Customer Query is Cancellation, which is the module's original proposal and it does it excellently. But it is merely a reactive measure as the customer has already decided to leave. It is critically important to listen to the customer when they cancel, but it is essential to listen to the customer before he makes the decision to cancel. If the module comes to have a trigger that allows triggering the query also before cancellation, it would be possible to create a zero tolerance policy against churn in the company. But the module is very good in its original proposal. Also, the mandatory filling of each field needs to be improved. There should be a way for us to be able to decide whether or not the field will be mandatory, but it does not impede or hinder its functioning. And if the client is going to give up, that he/she completes all the necessary process to do so. In the end, we implemented the module and it is working very well. This year 2021 we expanded our module hiring from ModulesGarden as their support greatly improved. You will not be left unattended.
