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Overview

Product Feedback Center For WHMCS is an extremely useful module developed to let you display surveys, flexible in contents and design, that will empower your clients to share their overall experience with special focus on your products and support services. The whole gamut includes surveys accessible in the cancellation request form, product page, ticket view, as well as your client area's dashboard.

You will be free to choose from among all most popular question formats, including text, scale and multi-select, then combine the ready questions into groups, and finally assign them to product groups or particular products in your offer. Your newly acquired toolkit will deliver means to optionalize questions as well as determine their visibility depending on the previous answers. Along with it, a number of activation rules can be formulated to control when a survey appears on the home page. Another major benefit is that Product Feedback Center For WHMCS allows the creation of personalized messages to your clients that will pop up at the top of each survey. In addition to that, the numbers of completed surveys will be presented graphically on your dashboard to help you drill down on trends and patterns in customer behavior.

Product Feedback Center For WHMCS is your go-to source of actionable insight that will guide your underway strategies in tune with your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in the most customer-oriented manner!

Features

  • Client Area

    • Fill Out Custom Surveys With Questions:
      • On Product/Service:
        • As Standalone Feedback Form
        • On Cancellation Requests
      • In Questionnaires Form Displayed When Specific Rules Are Met
      • In Support Ticket Feedback Form
  • Admin Area

    • View Dashboard Summary:
      • Latest Cancellation Surveys
      • Latest Feedback Surveys
      • Cancellation Surveys Per Product
      • Feedback Surveys Per Product
      • Cancellation Surveys Per Product Group
      • Feedback Surveys Per Product Group
    • Create Question Groups And Relations For:
      • Cancellation Requests
      • Products Feedback
      • Support Tickets
      • Questionnaires
    • Customize Surveys:
      • Provide Group Name And Description
      • Provide Message Displayed To Clients Above Survey
      • Customize Message Text And Alert Bar Color
      • Add Multiple Language Versions To Provided Messages
    • Create And Assign Questions To Groups
      • Provide Question Name
      • Choose Question Type:
        • Confirmation
        • Text
        • Select
        • Multi-Select
        • Scale
        • Custom Scale
      • Toggle Question Status
      • Add Question Description
      • Toggle Question To Be Optional
      • Display Question Based On Answer Selected In Another Parent Question
      • Define Characters Limit For Text Type Answers
      • Randomize Order Of Answer Options For Confirmation, Select And Multi-Select Question Types:
        • Pin Last Answer
      • Set Minimum, Maximum Or Exact Number Of Required Answers For Multi-Select Question Type
      • Toggle Horizontal Or Vertical Display Of Scale And Custom Scale Question Types
      • Add Available Answer Options To Questions
      • Add Multiple Language Versions To Provided Questions
    • Create Relations And Rules To Display Surveys:
      • Cancellations:
        • Assign Created Question Groups To Products/Services And Product Groups
        • Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
        • Hide WHMCS Cancellation Reason From Questionnaire Form
      • Product Feedback:
        • Assign Created Question Groups To Products/Services And Product Groups
      • Support Feedback:
        • Assign Created Question Groups To Specific Departments
      • Questionnaire:
        • Assign Created Question Groups Based On Activation Rules:
          • Client Owned Products, Product Addons, And Domain TLDs
          • Assignment To Client Group
          • New Customer Defined With Number Of Days To Pass Since Registration
          • Old Customer Defined With Number Of Days After Registration
        • Provide Short Name Displayed In "Available Questionnaires" Table
        • Toggle One-Time Access
    • View/Delete Answers Submitted By Clients
    • Send Email Message To Client On Ticket Closure Event With Feedback Request
    • Access Submitted Answers Directly From WHMCS Cancellation Requests List
  • General Info

    • Multi-Language Support
    • Supports PHP 7.2 Up To PHP 7.4
    • Supports WHMCS Themes "Six" And "Twenty-One"
    • Supports WHMCS V8.2 And Later
    • Easy Module Upgrade To Open Source Version
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Changelog

v2.1.0

Released: Jun 9th, 2022
New Feature
  • WHMCS V8.5 support
  • "Support Feedback" that allows clients to review and rate a ticket and its responses handled by your personnel within a single department
  • Unrelated questionnaires that can be displayed to clients based on the products, product addons or domains they own, account registration date or client group assignment
  • Rearrange the order of displayed questions in a questionnaire with the drag-and-drop functionality
Improvement
  • Questions' descriptions can now be also translated into different languages
Removed
  • Support for WHMCS V8.1 and previous
Bug Fix
  • Minor code corrections and UI adjustments

v2.0.2

Released: Apr 13th, 2022
Bug Fix
  • Resolved problem with displaying questions that should not appear in the questionnaire after their assignment to a group or a product has been changed - case #159

v2.0.1

Released: Apr 6th, 2022
New Feature
  • You can now pin one of the question options to the end of the choice list in case of questions with random order
  • Product feedback and client cancellations entries can now be deleted from the list
Improvement
  • Added client and product name to the breadcrumbs when viewing answers to the questions
  • The order in which answers to questions are displayed will now correspond with the questionnaire form by default
Changed
  • Parent dependent questions will now be displayed using indentations
Bug Fix
  • Deleting parent questions will no longer cause problems with the dependent questions that could not be shown on the questionnaire
  • Adjusted cancellation process when an additional cancellation of the same product could overwrite the previous cancellation
  • Corrected SQL errors that might occurred after upgrading the module after which the database tables might not have been properly updated or created - case #147

v2.0.0

Released: Mar 23rd, 2022
New Feature
  • WHMCS V8.4 support
  • Product feedback - clients can now give feedback on their services in the form of standalone reviews without cancelling the products
  • Expanded module graphs to include feedback requests
  • Added new "Cancellation Requests Per Products Group" graph to the module dashboard
  • Define "Parent Question" which allows you to display selected questions only, based on the answer given to the previous one
  • Add additional descriptions to questions to provide customers with their extended meaning or other notes
  • Questions can now be set as optional so the clients are allowed to skip them in the questionnaire
  • Customize the color of the "Feedback Request Notification"
  • Define the allowed characters limit for "Text" question type to prevent clients from sending too long answers
  • You can now define the minimal, maximal, or exact number of answers the client might check in the "Multi-Select" question type
  • Added "Custom Scale" question type where you can now define the custom range of given ratings
  • Scale question types can now be displayed horizontally or vertically
  • Answers to "Confirmation", "Select" and "Multi-Select" question types can now be displayed in random order
  • WHMCS "Cancellation Reason" and "Cancellation Type" will be now also displayed in the "Question & Answers" summaries
  • WHMCS built-in "Briefly describe your reason for cancellation" question can now be hidden from the survey
Improvement
  • The status of questions in groups can now be toggled using mass action option
  • "Question & Answers" of the cancellations will be now displayed on a single page without pagination no matter how many entries there are
  • Added characters length limit validation to the question description
Changed
  • Renamed module name from "Cancellation Center For WHMCS" to "Product Feedback Center For WHMCS" to suit the module scope
Removed
  • Support for WHMCS V8.0 and previous
Bug Fix
  • Many other code corrections, language, and UI improvements

v1.1.2

Released: Jan 31st, 2022
New Feature
  • WHMCS V8.4 support
Bug Fix
  • The "Hide End Of Billing Period" relation option will now work properly when enabled - case #94

v1.1.1

Released: Sep 28th, 2021
New Feature
  • WHMCS V8.3 support

v1.1.0

Released: Sep 8th, 2021
New Feature
  • New "Scale" question type that allows clients to submit rates from 0 to 10
  • Assign questions directly to product groups to speed up relations configuration
  • Multi-language support - you can now define questions in multiple language versions
Removed
  • Support for WHMCS V7.10 and previous
Bug Fix
  • Slight code corrections and other improvements

v1.0.5

Released: Jun 18th, 2021
New Feature
  • WHMCS V8.2 support
Removed
  • Support for WHMCS V7.9 and previous
  • Support for PHP 7.1 version

v1.0.4

Released: Feb 24th, 2021
New Feature
  • WHMCS V8.1 and "Twenty-One" theme support
Removed
  • Support for WHMCS V7.8 and previous
Bug Fix
  • Corrected compatibility with PHP 7.4 and WHMCS V8.0 version
  • Prevented certain security issue
  • Minor code corrections

v1.0.3

Released: Aug 26th, 2020
New Feature
  • WHMCS V8.0 and PHP 7.4 support

v1.0.2

Released: Jun 18th, 2020
Bug Fix
  • Fixed issue with the lack of products to re-assign on the product relations list if these items were once removed from the previously existing groups - case #60

v1.0.1

Released: Apr 6th, 2020
New Feature
  • WHMCS V7.10 support
Removed
  • Support for WHMCS V7.7 and previous

v1.0.0

Released: Oct 2nd, 2019
Launch
  • Stable Release
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Reviews

  • 7 months ago
    Hi,
    The module is very good and fills a gap of great importance that WHMCS leaves something to be desired. If a company wants to improve the quality of the services it provides to its customers, it should purchase this module. The module works very well. As every ModulesGarden module, we already have about 10, now we are acquiring 3 more, Advanced Billing, Recurring Billing, Digital Ocean Droplet, you won't find any problems in the installation and configuration. The module is new and I believe it still needs some improvements, with, for example, the only trigger that triggers the Customer Query is Cancellation, which is the module's original proposal and it does it excellently. But it is merely a reactive measure as the customer has already decided to leave. It is critically important to listen to the customer when they cancel, but it is essential to listen to the customer before he makes the decision to cancel. If the module comes to have a trigger that allows triggering the query also before cancellation, it would be possible to create a zero tolerance policy against churn in the company. But the module is very good in its original proposal. Also, the mandatory filling of each field needs to be improved. There should be a way for us to be able to decide whether or not the field will be mandatory, but it does not impede or hinder its functioning. And if the client is going to give up, that he/she completes all the necessary process to do so. In the end, we implemented the module and it is working very well. This year 2021 we expanded our module hiring from ModulesGarden as their support greatly improved. You will not be left unattended.
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