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Overview

Kayako For WHMCS has been developed to combine the potential of your system with a whole set of modern support attributes powered by Kayako. The module will free your customers from the hassle of direct logging in to Kayako altogether, empowering them to perform all basic operations on tickets within the known, visually unaltered confines of your WHMCS client area.

It is thanks to this neat integration that your customers will be able to submit tickets in any single department provided so far in Kayako, and manage them conveniently without ever again having to leave your website. You, at once, will be offered the capability to easily export the WHMCS client base along with both existing and newly opened tickets, as well as harmonize all provided responses between your system and the customer service platform. Based on this, your employees will be given the convenience of monitoring and handling any single ticket created in WHMCS straight from within the Kayako panel. 

Forge stronger bonds with your clientele with the kind of mastery never acquired before. Pick up Kayako For WHMCS right off and turn your support teams into customer service rockstars!

Features

  • Client Area
    • Manage Existing Tickets
    • Open New Ticket In Chosen Department
    • Select Priority/Type/Related Service
    • Attach Files To Ticket
    • Reply And View Replies From Agents
    • View List Of Recent Tickets
  • Admin Area
    • Configure And Test Server Connection
    • Define Available Support Departments
    • Define Available Ticket Types
    • Define Default Type For Exported Tickets
    • Define Field For Related Services
    • Define Ticket Status Colors
    • Manually Export To Kayako:
      • WHMCS Clients
      • WHMCS Tickets
    • Toggle Debug Mode
  • Integration
    • Automatically Export To Kayako:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Kayako
  • General Info
    • Requires Kayako Cloud-Based Platform
    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 7.1 Up To PHP 7.4
    • Supports WHMCS Template Six
    • Supports WHMCS V7.9 And Later
    • Easy Module Upgrade To Open Source Version
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Changelog

v1.1.0 Released: Oct 21st, 2020
New Feature
  • WHMCS V8.0 and PHP 7.4 support
  • Departments support - create dropdown type custom fields with options in the Kayako panel and choose them for the module's ticket configuration to act as departments in the WHMCS client area - case #53
  • Related service support - select a text type custom field from Kayako that will be used as an indicator in tickets to related services selected by clients
Improvement
  • Department names can now be translated via the language file - case #51
  • Large images attached to tickets will be now properly scaled to the ticket window based on the "max-height" provided in the CSS file
  • Added relevant notification for tickets that cannot be exported as they were created by the administrator
  • Minor UI and language adjustments
Changed
  • When clicking on the client name in the addon module, you will be now redirected to the WHMCS client summary instead of its profile edition
Removed
  • Support for WHMCS V7.7 and previous
  • Support for PHP 7.0 and previous
Bug Fix
  • Fixed case where only up to 10 tickets were displayed for a client even when a client had a hundred of tickets assigned in Kayako - case #52
  • Corrected jQuery errors displayed in the browser's console when previewing or creating a ticket from the client area
  • Special characters will be now properly encoded and displayed for the exported tickets as well as client details in the Kayako panel
  • Disabled departments in the Kayako panel will no longer be visible for the WHMCS users
  • The change of the ticket's department assignment in the Kayako panel will be now applied in the WHMCS client area
  • Solved problem when after updating WHMCS user details, clients might have lost access to their tickets
  • Eliminated certain security issues
  • Other code corrections
v1.0.5 Released: Mar 31st, 2020
New Feature
  • New Feature: WHMCS V7.10 support
Removed
  • Support for WHMCS V7.6 and previous
Bug Fix
  • Fixed problem related to the security issue
v1.0.4 Released: Sep 24th, 2019
New Feature
  • WHMCS V7.8 support
Removed
  • Support for WHMCS V7.5 and previous
Bug Fix
  • Module will no longer create new Kayako user account after the client's email address was changed in WHMCS
  • Fixed problem with apostrophe character that was sent from WHMCS as "'" code to the Kayako panel
v1.0.3 Released: Mar 1st, 2019
New Feature
  • WHMCS V7.7 and PHP 7.3 support
Removed
  • Support for WHMCS V7.3 and previous
Bug Fix
  • Fixed problem with the clients export operation that might not have finished if there already was a duplicated client's email in the Kayako database - case #26
  • Increased max execution time for "SynchronizationController" to avoid synchronization problems with databases with a large number of users - case #27
  • Eliminated problem with a fatal error that might have occurred when opening a new ticket in a department, related to captcha changes in WHMCS - case #30
v1.0.2 Released: Apr 13th, 2018
New Feature
  • WHMCS V7.5 support
  • PHP 7.1 and 7.2 support
Bug Fix
  • Introduced 'SynchronizationController' script to resolve issues related to the large base of already existing Kayako users
v1.0.1 Released: Mar 12th, 2018
Bug Fix
  • Resolved issue with the 'Not secure' warning caused by the inclusion of Google fonts over HTTP instead of HTTPS - case #21
v1.0.0 Released: Nov 29th, 2017
Launch
  • Stable Release
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