0

Overview

Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.

With Freshdesk For WHMCS these are your precious clients who will be granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments and use customized fields set in this platform – all these right inside your WHMCS! The fact that your new support system will have nearly unaltered appearance will serve as extra convenience for the audience for sure. At the very same time, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. Additionally, the logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Features

  • Client Area
    • View Freshdesk Departments
    • Open New Ticket
    • Manage Existing Tickets
    • Fill Out Freshdesk Ticket Fields
    • Assign Owned Service To Ticket
    • Attach Files To Ticket
    • List Recent Tickets
  • Admin Area
    • Configure And Test Server Connection
    • Toggle SSL Verification
    • Define Available Support Departments
    • Manually Export To Freshdesk:
      • WHMCS Clients
      • WHMCS Tickets
    • Define Module Behavior:
      • Show Solved Tickets
      • Update Client Credentials
      • Define Replies Order
    • Define Client Service Field
    • Define Ticket Status Colors
    • View Logs
  • Integration
    • Automatically Export To Freshdesk:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Freshdesk
    • Transfer Ticket Fields Settings
  • General Info
    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 5.6 Up To PHP 7
    • Supports WHMCS Template Six
    • Supports WHMCS V7
Read More

Changelog

v1.1.0 Released Jan 17th, 2018
Improvement
  • Completely rewritten code
  • Rebuilt addon module user interface
  • Export lists now include hyperlinks to client profiles and tickets
  • Assorted language adjustments
New Feature
  • Support for the 'New', 'Open' and 'Hold' color statuses for tickets
  • Check the status of the exported clients
  • Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
  • 'Logs' section to monitor module actions and API responses
Removed
  • WHMCS V6 support
v1.0.0 Released Jan 4th, 2017
Launch
  • Initial Release
Read More

There are no reviews yet!

Read More

See Also

Time & Task Manager For WHMCS Icon
Time & Task Manager
$99.95/yr

Time & Task Manager For WHMCS

Chosen by 139 customers

Add various tasks, follow their progress and bill your clients for the execution time, issue invoices automatically plus allow customers to handle tasks and order prepaid hours.

$99.95/yr
Client Area Popup For WHMCS Icon
Client Area Popup
$49.95/yr

Client Area Popup For WHMCS

Chosen by 100 customers

Create fully customized pop-ups presented as an image, raw text or HTML in your client area, select their recipients, define time frames and exact pages to be displayed at.

$49.95/yr
Zendesk For Blesta Icon
Zendesk
$99.95/yr

Zendesk For Blesta

Chosen by 12 customers

Connect your Blesta with Zendesk to handle tickets remotely, create Zendesk accounts, synchronize settings and allow customers to view and manage tickets in your client area.

$99.95/yr
SolusVM Extended Reseller For WHMCS Icon
SolusVM Extended Reseller
$49.95/yr

SolusVM Extended Reseller For WHMCS

Chosen by 88 customers

Provide your resellers automatically with complete products that consist of specified SolusVM server resources that can be further sold by them to their own clients.

$49.95/yr