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Overview

Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.

With Freshdesk For WHMCS these are your precious clients who will be granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments and use customized fields set in this platform – all these right inside your WHMCS! The fact that your new support system will have nearly unaltered appearance will serve as extra convenience for the audience for sure. At the very same time, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. Additionally, the logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Features

  • Client Area
    • View Freshdesk Departments
    • Open New Ticket
    • Manage Existing Tickets
    • Fill Out Freshdesk Ticket Fields
    • Assign Owned Service To Ticket
    • Attach Files To Ticket
    • List Recent Tickets
  • Admin Area
    • Configure And Test Server Connection
    • Toggle SSL Verification
    • Define Available Support Departments
    • Manually Export To Freshdesk:
      • WHMCS Clients
      • WHMCS Tickets
    • Define Module Behavior:
      • Show Solved Tickets
      • Update Client Credentials
      • Define Replies Order
    • Define Client Service Field
    • Define Ticket Status Colors
    • View Logs
  • Integration
    • Automatically Export To Freshdesk:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Freshdesk
    • Transfer Ticket Fields Settings
  • General Info
    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 5.6 Up To PHP 7.2
    • Supports WHMCS Template Six
    • Supports WHMCS V7.2 And Later
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Changelog

v1.1.3 Released Jul 23rd, 2018
Bug Fix
  • The database encoding format will be now obtained from WHMCS instead of using the default UTF-8 encoding (new module installations only)
  • Resolved minor issues with migration from the previous module version
v1.1.2 Released Apr 24th, 2018
Bug Fix
  • Resolved security issue providing customers with the access to tickets they do not own
v1.1.1 Released Apr 11th, 2018
New Feature
  • WHMCS V7.5 support
  • PHP 7.1 and 7.2 support
v1.1.0 Released Jan 17th, 2018
Improvement
  • Completely rewritten code
  • Rebuilt addon module user interface
  • Export lists now include hyperlinks to client profiles and tickets
  • Assorted language adjustments
New Feature
  • Support for the 'New', 'Open' and 'Hold' color statuses for tickets
  • Check the status of the exported clients
  • Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
  • 'Logs' section to monitor module actions and API responses
Removed
  • WHMCS V6 support
v1.0.0 Released Jan 4th, 2017
Launch
  • Initial Release
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Reviews

  • 1 month ago
    This Plugin allowed us to replace the entire existing system with Freshdesk and our clients do not even notice the difference. Took just a few minutes to install and switch over. Now all of our agents can be managed in one place and we have much better flow over customer support throughout the entire organization.
Read More

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