Overview
Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.
With Freshdesk For WHMCS these are your precious clients who are granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. In addition, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be automatically exported. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.
Make your staff members more productive, and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!
Features
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Client Area
- View Freshdesk Departments
- Manage Existing Tickets
- Open New Ticket
- Fill Out Freshdesk Ticket Fields
- Assign Owned Service To Ticket
- Attach Files To Ticket
- List Recent Tickets
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Admin Area
- Manually Export To Freshdesk:
- WHMCS Clients
- WHMCS Tickets
- Define Module Behavior:
- Show Solved Tickets
- Update Client Credentials
- Define Replies Order
- Define Available Support Departments
- Define Client Service Field
- Define Client ID Field
- Define Ticket Status Colors
- Set Default Field Values For Agent Required Fields
- Configure And Test Server Connection
- Toggle SSL Verification
- Define Client Fields Relations
- View Logs
- Manually Export To Freshdesk:
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Integration
- Automatically Export To Freshdesk:
- New Tickets
- Clients On Tickets Creation
- Synchronize Ticket Responses Between WHMCS And Freshdesk
- Transfer Ticket Fields Settings
- Transfer Client Custom Fields Details
- Transfer Custom Ticket Statuses
- Automatically Export To Freshdesk:
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General Info
- Requires Freshdesk "Blossom" Pricing Plan Or Higher
- Custom Templates Support
- Multi-Language Support
- Supports PHP 7.1 Up To PHP 7.4
- Supports WHMCS Template Six
- Supports WHMCS V7.8 And Later
- Easy Module Upgrade To Open Source Version
Changelog
v1.3.3
Released: Aug 25th, 2020
New Feature
- WHMCS V8.0 and PHP 7.4 support
Improvement
- Added additional support for required ticket fields mapping to resolve certain issues with field validation - case #185
Removed
- Support for PHP 7.0 and previous
Bug Fix
- Prevented "Call to a member function getValueByRelid()" error by creating the required "freshdeskid|Freshdesk ID" custom field if it was missing - case #188
v1.3.2
Released: Jul 23rd, 2020
New Feature
- Added "Agent Required Fields" where the administrator can set default values for the fields that might be required for agents when submitting a form or closing a ticket - case #177
Changed
- Clients exported to Freshdesk will now have their user status automatically set as "activated" to prevent sending them activation emails - case #180
v1.3.1
Released: Apr 14th, 2020
New Feature
- WHMCS V7.10 support
Improvement
- You can now control displaying Freshdesk sidebars in the client area via the "app/Config/freshdesk.yml" configuration file - case #155
Removed
- Support for WHMCS V7.7 and previous
Bug Fix
- All test connection errors will be now properly displayed in logs - case #167
- Solved issue where the module could fetch only first 30 departments from Freshdesk API - case #172
v1.3.0
Released: Jan 15th, 2020
New Feature
- WHMCS V7.9 support
- You can now set a special WHMCS ID label on Freshdesk panel to connect it with the WHMCS clients to display their IDs within created tickets - case #163
Improvement
- Optimized number of requests sent to the Freshdesk API to minimize the possibility of exceeding the hourly API calls rate limit applied to each Freshdesk account
- Tickets in the client area will be now sorted by default in the descending order based on their creation or last modification date - case #158
- If the WHMCS client was deleted from the Freshdesk API their account will be now automatically restored once they open a new ticket - case #160
Removed
- Support for WHMCS V7.6 and previous
Bug Fix
- Resolved problem with displaying more than 30 conversation replies in a ticket - case #162
- If an error is returned by the API when trying to close the ticket, it will also be shown as a notification by the module - case #154
- Assorted code corrections related to the PHP 7.3
v1.2.2
Released: Apr 25th, 2019
Bug Fix
- Ticket date format will be now correctly displayed based on the WHMCS settings - case #152
v1.2.1
Released: Mar 25th, 2019
Removed
- Support for WHMCS V7.4 and previous
Bug Fix
- Private admin notes created in Freshdesk will no longer be displayed in the client area - case #150
v1.2.0
Released: Feb 13th, 2019
New Feature
- WHMCS V7.7 and PHP 7.3 support
- Define relations between your WHMCS custom client fields and Freshdesk customer fields that will be transferred during the client account export - case #124
- Support for custom Freshdesk ticket statuses, their color and language customization - case #125
Improvement
- Added URLs to the record logs for easier access to specific tickets and clients
- Test connection of provided server settings will no longer require to save the changes beforehand to check if the credentials are correct
Removed
- Support for WHMCS V7.3 and previous
Changed
- Color scheme of the statuses on the tickets list in the client area to resemble their equivalent in the default WHMCS six template
Bug Fix
- Refreshing the page just after submitting a reply in the client area will no longer cause sending the reply again
- Fixed minor issues with UI and table sorting in the module addon
- The "View & Open Support Tickets" permission for WHMCS contacts/sub-accounts will be now properly supported
- If the "Priority" ticked field is set as optional in Freshdesk then it will no longer be validated as required on the WHMCS side
- Minor code corrections
v1.1.3
Released: Jul 23rd, 2018
Bug Fix
- The database encoding format will be now obtained from WHMCS instead of using the default UTF-8 encoding (new module installations only)
- Resolved minor issues with migration from the previous module version
v1.1.2
Released: Apr 24th, 2018
Bug Fix
- Resolved security issue providing customers with the access to tickets they do not own
v1.1.1
Released: Apr 11th, 2018
New Feature
- WHMCS V7.5 support
- PHP 7.1 and 7.2 support
v1.1.0
Released: Jan 17th, 2018
Improvement
- Completely rewritten code
- Rebuilt addon module user interface
- Export lists now include hyperlinks to client profiles and tickets
- Assorted language adjustments
New Feature
- Support for the 'New', 'Open' and 'Hold' color statuses for tickets
- Check the status of the exported clients
- Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
- 'Logs' section to monitor module actions and API responses
Removed
- WHMCS V6 support
v1.0.0
Released: Jan 4th, 2017
Launch
- Stable Release
Reviews
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Freshdesk For WHMCSIsaac Morse (EC Networks, Inc) 1 year agoThis Plugin allowed us to replace the entire existing system with Freshdesk and our clients do not even notice the difference. Took just a few minutes to install and switch over. Now all of our agents can be managed in one place and we have much better flow over customer support throughout the entire organization.
