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Overview

Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments offered by modern customer service software.

With Freshdesk For WHMCS these are your precious clients who will be granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments and use customized fields set in this platform – all these right inside your WHMCS! The fact that the new support system will have nearly unaltered appearance will serve as extra convenience for all customers. At the very same time, the module will give you the chance to effortlessly monitor and manage each and every WHMCS ticket within your Freshdesk admin area.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Features

  • Client Area
    • View Freshdesk Departments
    • Open New Ticket
    • Manage Existing Tickets
    • Fill Out Freshdesk Ticket Fields
    • Attach Files To Ticket
    • List Recent Tickets
  • Admin Area
    • Configure And Test Server Connection
    • Toggle SSL Verification
    • Define Available Support Departments
    • Manually Export To Freshdesk:
      • WHMCS Clients
      • WHMCS Tickets
    • Define Module Behavior
    • Define Ticket Status Colors
  • Integration
    • Automatically Export To Freshdesk:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Freshdesk
    • Transfer Ticket Fields Settings
  • General Info
    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 5.3 Up To PHP 7
    • Supports WHMCS Templates Five and Six
    • Supports WHMCS V6 and V7
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Changelog

v1.0.0 Released Jan 4th, 2017
Launch
  • Initial Release
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