Freshdesk For WHMCS

Overview

Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.

Upon ticket creation, your clients will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. For an added convenience, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be exported automatically. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Be sure to also explore Freshdesk Customer Widget which can be installed in Freshdesk, free of any charge, to let you display WHMCS client details, services, domains, addons and due invoices right next to the ticket contents.

Make your staff members more productive, and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Features

• Client Area

  • View Freshdesk Departments
  • Manage Existing Tickets
  • Open New Ticket
  • Fill Out Freshdesk Ticket Fields
  • Assign Owned Service To Ticket
  • Attach Files To Ticket
  • List Recent Tickets

• Admin Area

  • Manually Export To Freshdesk:
    • WHMCS Clients
    • WHMCS Tickets
  • Define Module Behavior:
    • Show Solved Tickets
    • Update Client Credentials
    • Define Replies Order
  • Define Available Support Departments
  • Define Client Service Field
  • Define Client ID Field
  • Define Ticket Status Colors
  • Set Default Field Values For Agent Required Fields
  • Configure And Test Server Connection
  • Toggle SSL Verification
  • Define Client Fields Relations
  • View Logs

• Integration

  • Automatically Export To Freshdesk:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Freshdesk
  • Transfer Ticket Fields Settings
  • Transfer Client Custom Fields Details
  • Transfer Custom Ticket Statuses
  • View WHMCS Client Details In Freshdesk Using Widget:
    • Contact Details
    • Services
    • Domains
    • Product Addons
    • Due Invoices

• General Info

  • Requires Freshdesk "Pro" Pricing Plan Or Higher
  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 7.2 Up To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.1 And Later
  • Easy Module Upgrade To Open Source Version