Overview
Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.
With Freshdesk For WHMCS these are your precious clients who are granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. In addition, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be automatically exported. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.
Make your staff members more productive, and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!
Features
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Client Area
- View Freshdesk Departments
- Manage Existing Tickets
- Open New Ticket
- Fill Out Freshdesk Ticket Fields
- Assign Owned Service To Ticket
- Attach Files To Ticket
- List Recent Tickets
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Admin Area
- Manually Export To Freshdesk:
- WHMCS Clients
- WHMCS Tickets
- Define Module Behavior:
- Show Solved Tickets
- Update Client Credentials
- Define Replies Order
- Define Available Support Departments
- Define Client Service Field
- Define Client ID Field
- Define Ticket Status Colors
- Configure And Test Server Connection
- Toggle SSL Verification
- Define Client Fields Relations
- View Logs
- Manually Export To Freshdesk:
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Integration
- Automatically Export To Freshdesk:
- New Tickets
- Clients On Tickets Creation
- Synchronize Ticket Responses Between WHMCS And Freshdesk
- Transfer Ticket Fields Settings
- Transfer Client Custom Fields Details
- Transfer Custom Ticket Statuses
- Automatically Export To Freshdesk:
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General Info
- Requires Freshdesk "Garden" Pricing Plan Or Higher
- Custom Templates Support
- Multi-Language Support
- Supports PHP 5.6 Up To PHP 7.3
- Supports WHMCS Template Six
- Supports WHMCS V7.7 And Later
- Easy Module Upgrade To Open Source Version
Changelog
- WHMCS V7.9 support
- You can now set a special WHMCS ID label on Freshdesk panel to connect it with the WHMCS clients to display their IDs within created tickets - case #163
- Optimized number of requests sent to the Freshdesk API to minimize the possibility of exceeding the hourly API calls rate limit applied to each Freshdesk account
- Tickets in the client area will be now sorted by default in the descending order based on their creation or last modification date - case #158
- If the WHMCS client was deleted from the Freshdesk API their account will be now automatically restored once they open a new ticket - case #160
- Support for WHMCS V7.6 and previous
- Resolved problem with displaying more than 30 conversation replies in a ticket - case #162
- If an error is returned by the API when trying to close the ticket, it will also be shown as a notification by the module - case #154
- Assorted code corrections related to the PHP 7.3
- Ticket date format will be now correctly displayed based on the WHMCS settings - case #152
- Support for WHMCS V7.4 and previous
- Private admin notes created in Freshdesk will no longer be displayed in the client area - case #150
- WHMCS V7.7 and PHP 7.3 support
- Define relations between your WHMCS custom client fields and Freshdesk customer fields that will be transferred during the client account export - case #124
- Support for custom Freshdesk ticket statuses, their color and language customization - case #125
- Added URLs to the record logs for easier access to specific tickets and clients
- Test connection of provided server settings will no longer require to save the changes beforehand to check if the credentials are correct
- Support for WHMCS V7.3 and previous
- Color scheme of the statuses on the tickets list in the client area to resemble their equivalent in the default WHMCS six template
- Refreshing the page just after submitting a reply in the client area will no longer cause sending the reply again
- Fixed minor issues with UI and table sorting in the module addon
- The "View & Open Support Tickets" permission for WHMCS contacts/sub-accounts will be now properly supported
- If the "Priority" ticked field is set as optional in Freshdesk then it will no longer be validated as required on the WHMCS side
- Minor code corrections
- The database encoding format will be now obtained from WHMCS instead of using the default UTF-8 encoding (new module installations only)
- Resolved minor issues with migration from the previous module version
- Resolved security issue providing customers with the access to tickets they do not own
- WHMCS V7.5 support
- PHP 7.1 and 7.2 support
- Completely rewritten code
- Rebuilt addon module user interface
- Export lists now include hyperlinks to client profiles and tickets
- Assorted language adjustments
- Support for the 'New', 'Open' and 'Hold' color statuses for tickets
- Check the status of the exported clients
- Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
- 'Logs' section to monitor module actions and API responses
- WHMCS V6 support
- Initial Release
Reviews
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Freshdesk For WHMCSIsaac Morse (EC Networks, Inc) 1 year agoThis Plugin allowed us to replace the entire existing system with Freshdesk and our clients do not even notice the difference. Took just a few minutes to install and switch over. Now all of our agents can be managed in one place and we have much better flow over customer support throughout the entire organization.
