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Overview

Freshservice For WHMCS is a module centered on ensuring an intelligent service management by introducing the top-rated Freshservice toolkit directly into your WHMCS. It will help your clients avoid the bother of switching between both platforms in order to keep their tickets under advanced control.

This module will enable your customers to open tickets in any of the available Freshservice departments, manage the existing ones as well as preview the history of recent tickets straight from within your functionally enhanced client area. At the same time, your teams will get to enjoy the practical ability to monitor and handle all WHMCS tickets in the admin area of Freshservice. In addition to that, you can easily set up relations between custom client fields in WHMCS and Freshservice so as to export all account details in a fully automated manner.

There are several tricks to smarten up your service delivery, and you have one right in front of you. Add a fresh twist to your IT helpdesk with our powerful in its simplicity Freshservice For WHMCS, and make a big hit with your clients!

Features

  • Client Area

    • View Freshservice Departments
    • Manage Existing Tickets
    • Open New Ticket
    • Fill Out Freshservice Ticket Fields
    • Assign Owned Service To Ticket
    • Attach Files To Ticket
    • List Recent Tickets
  • Admin Area

    • Manually Export To Freshservice:
      • WHMCS Clients
      • WHMCS Tickets
    • Define Module Behavior:
      • Show Solved Tickets
      • Update Client Credentials
      • Define Replies Order
    • Define Available Support Departments
    • Define Client Service Field
    • Define Client ID Field
    • Define Ticket Status Colors
    • Configure And Test Server Connection
    • Toggle SSL Verification
    • Define Client Fields Relations
    • View Logs
  • Integration

    • Automatically Export To Freshservice:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Freshservice
    • Transfer Ticket Fields Settings
    • Transfer Client Custom Fields Details
    • Transfer Custom Ticket Statuses
  • General Info

    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 8.1 Back To PHP 7.4
    • Supports WHMCS Themes "Six" And "Twenty-One"
    • Supports WHMCS V8.10 Back To WHMCS V8.6
    • Requires ionCube Loader V12 Or Later
    • Easy Module Upgrade To Open Source Version
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Changelog

v1.0.4

Released: Jan 26th, 2024
New Feature
  • WHMCS V8.8 and V8.9 support
Improvement
  • Implemented language overrides support, enabling the utilization of customized translations
Removed
  • Support for WHMCS V8.5 and previous
  • Support for PHP 7.3 version
Bug Fix
  • Eliminated "Argument #2 ($array) must be of type array" error that could occur when exporting tickets without an assigned client - case #34
  • Updated API endpoint to eliminate problems with loading the addon module "Ticket Settings" section - case #33
  • The ticket status name will now be properly obtained from the Freshservice panel
  • Other minor code corrections

v1.0.3

Released: Dec 5th, 2022
New Feature
  • WHMCS V8.6 support
  • Support for PHP 8.1 version
Changed
  • Requires ionCube Loader V12 or later
Removed
  • Support for WHMCS V8.2 and previous
  • Support for PHP 7.2 version

v1.0.2

Released: Jun 23rd, 2022
New Feature
  • WHMCS V8.5 support
Removed
  • Support for WHMCS V8.1 and previous

v1.0.1

Released: Jan 21st, 2022
New Feature
  • WHMCS V8.4 support

v1.0.0

Released: Oct 27th, 2021
Launch
  • Stable Release
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