Overview
Zendesk For WHMCS rests on close integration of Zendesk into your WHMCS so as to equip it with new quality features for management of support tickets. With this module, your customers will enjoy benefits of the widely respected customer service solution without ever stepping out of your comfy client area!
The WHMCS built-in support system will be cleverly replaced with the Zendesk tool suite, in such a way that its look and feel will remain untouched in essence. The focal change lies in the extended variety of possibilities offered to your clients, empowered by the module to fill in Zendesk ticket fields or even use emojis in messages – everything straight on your website. At the same time, you and your support teams will be welcome to view, answer and manage all the tickets, including the WHMCS ones, directly from the Zendesk admin area. No less worthy of note is the module's compatibility with the Zendesk's Multibrand feature, leaving you the choice as to which brand from those available in Zendesk should be connected with your WHMCS.
Gain unshakable trust of your audience by ensuring each of their needs is diligently taken care of. Order Zendesk For WHMCS yet today and become a mastermind in the realm of a brilliant customer service!
Check out also our free WHMCS Widget For Zendesk by means of which you can preview the details of every customer, along with their products, domains and due invoices. For more information, visit our Wiki.
Features
-
Client Area
- View Zendesk Departments
- Open New Ticket
- Manage Existing Tickets
- Fill In Zendesk Ticket Fields
- Select Related Service
- Attach Files To Ticket
- List Recent Tickets
-
Admin Area
- Configure And Test Server Connection
- Toggle SSL Connection
- Select Zendesk Brand
- Choose Available Support Departments
- Choose Default Department For Exported Tickets
- Define Client Service Field
- Manually Export To Zendesk:
- WHMCS Clients
- WHMCS Tickets
- Check Status Of Exported Clients
- Define Module Behavior:
- Show Solved Tickets
- Define Order Of Replies
- Allow Shared Login Redirection
- Update Client Credentials
- Define Ticket Status Colors
- View Logs
-
Integration
- Single Sign On (SSO) Integration
- Automatically Export To Zendesk:
- New Tickets
- Clients On Tickets Creation
- Synchronize Ticket Responses Between WHMCS And Zendesk
- Transfer Ticket Fields Settings
- Transfer Attachments Settings
- Convert Markdowns To HTML And Emojis
-
General Info
- Supports Zendesk Multibrand Feature
- Supports Zendesk Emoji - Artworks Provided By EmojiOne
- Custom Templates Support
- Multi-Language Support
- Supports PHP 5.6 Up To PHP 7.2
- Supports WHMCS Template Six
- Supports WHMCS V7.2 And Later
Changelog
- Corrected 'Shared Login Redirection' option which worked when disabled basing on a corrupted toggle - case #134
- Resolved issue with tickets being always exported with the 'Open' status - case #133
- Solved problem that caused the apostrophe characters being incorrectly displayed as '
- Eliminated issues related to PHP 7.2 that might have affected e.g. single sign on integration
- Resolved problem with opening the attachment with a space in the name - case #129
- Corrected display of tickets in the client area when their number exceeds hundred - case #131
- Resolved security issue providing customers with the access to tickets they do not own
- WHMCS V7.5 support
- PHP 7.1 and 7.2 support
- Completely rewritten code
- Rebuilt addon module user interface
- If only one department is available, it will be automatically selected when opening a new ticket
- Export lists now include hyperlinks to client profiles and tickets
- Assorted language adjustments
- Support for emoji (emoticons) in tickets view
- Choose a department for exported tickets
- Set the 'Client Services' custom field to display a client's service in a ticket in the Zendesk panel
- 'Logs' section to monitor module actions and API responses
- Code adjustments to increase the speed of data exporting
- Resolved issue that might cause errors during the upgrade process
- Configuration of default department is now saving properly
- Solved issue with displaying private notes of other administrators
- Support for Zendesk Multibrand feature
- Minor code refinements
- Adjusted charset processing to correct encoding of apostrophes
- Resolved problem of not displaying tickets for client's contacts
- Enhanced Multi-Language support
- Log in to Zendesk using WHMCS credentials
- Export WHMCS clients' accounts which existed prior to module installation
- Export WHMCS tickets created prior to module installation
- UI tweaks
- PHP 7 support
- WHMCS V7 support
- Minor code refinements
- Define available support departments
- Parse response from Zendesk API
- Display error if new Zendesk user account cannot be created
- SSO to the Zendesk panel
- Prevent strict standard from occurring
- Prevent from displaying tickets if user is logged out
- Compatibility with Zendesk markdowns
- Test server connection
- Support for data type custom field
- Module configuration moved from file to Zendesk addon module
- Extended multi-language support
- Hide ability to add attachment if attachments are disabled on Zendesk server
- Ticket labels coloured according to status
- Minor tweaks
- WHMCS V6 support
- Minor tweaks and improvements
- Improved security and license validation
- Applied Changes To API Requests
- Added API Requests Logging
- Added Option To Display Ticket Replies By Date Descending
- Applied Corrections To Knowledgebase Suggestions Script
- Customer's contacts (sub-accounts) treated as separate Zendesk users
- Allowed customer to see contact's (sub-accounts) tickets
- Added option to disable SSL verification host/peer in curl
- Corrected homepage tickets hook to work with WHMCS V5.2.4 and later
- Support for WHMCS V5.2
- Fixed refreshing of ticket status after client's reply
- Fixed showing returned error message instead of global error message when unable to set ticket as solved
- Removed @session_start(); from the beginning of the loginshare.php file to work with WHMCS V5.2 and later
- Initial Release
