Overview
Zendesk For WHMCS will allow you to integrate and automate your support tickets management in WHMCS with Zendesk platform. With our product, your clients will be able to benefit from the world-famous customer service solution without leaving your own WHMCS client area!
Our module replaces WHMCS built-in support system with Zendesk, owing to which everything looks and works nearly the same for your clients, except that they will be permitted to view and use specified Zendesk ticket fields like the priority, group or assignee. The principal difference, however, is that you and your staff will be able to view, answer and manage all the tickets directly from your Zendesk admin area. Well worthy of a mention is also the module's compatibility with Zendesk's Multibrand feature that will allow you to easily pick one from the brands available in Zendesk that should be connected with your WHMCS.
It has been well-known for a long time that quality customer service is a key to success in each and every business. Order Zendesk For WHMCS today and introduce your customer service to the entirely new level!
Check out also our free WHMCS Widget For Zendesk by means of which you can preview each customer's details, products, domains and due invoices. For more details visit our Wiki.
Features
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Client Area
- View Zendesk Departments
- Open New Ticket
- Manage Existing Tickets
- Fill Out Zendesk Ticket Fields
- Attach Files To Ticket
- List Recent Tickets
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Admin Area
- Configure And Test Server Connection
- Toggle SSL Verification
- Select Zendesk Brand
- Define Available Support Departments
- Manually Export To Zendesk:
- WHMCS Clients
- WHMCS Tickets
- Define Module Behavior
- Define Ticket Status Colors
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Integration
- Single Sign On (SSO) Integration
- Automatically Export To Zendesk:
- New Tickets
- Clients On Tickets Creation
- Synchronize Ticket Responses Between WHMCS And Zendesk
- Transfer Ticket Fields Settings
- Transfer Attachments Settings
- Convert Markdowns To HTML
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General Info
- Supports Zendesk Multibrand Feature
- Custom Templates Support
- Multi-Language Support
- Supports PHP 5.4 Up To PHP 7
- Supports WHMCS Templates Five and Six
- Supports WHMCS V6 and V7
Changelog
- Code adjustments to increase the speed of data exporting
- Resolved issue that might cause errors during the upgrade process
- Configuration of default department is now saving properly
- Solved issue with displaying private notes of other administrators
- Support for Zendesk Multibrand feature
- Minor code refinements
- Adjusted charset processing to correct encoding of apostrophes
- Resolved problem of not displaying tickets for client's contacts
- Enhanced Multi-Language support
- Log in to Zendesk using WHMCS credentials
- Export WHMCS clients' accounts which existed prior to module installation
- Export WHMCS tickets created prior to module installation
- UI tweaks
- PHP 7 support
- WHMCS V7 support
- Minor code refinements
- Define available support departments
- Parse response from Zendesk API
- Display error if new Zendesk user account cannot be created
- SSO to the Zendesk panel
- Prevent strict standard from occurring
- Prevent from displaying tickets if user is logged out
- Compatibility with Zendesk markdowns
- Test server connection
- Support for data type custom field
- Module configuration moved from file to Zendesk addon module
- Extended multi-language support
- Hide ability to add attachment if attachments are disabled on Zendesk server
- Ticket labels coloured according to status
- Minor tweaks
- WHMCS V6 support
- Minor tweaks and improvements
- Improved security and license validation
- Applied Changes To API Requests
- Added API Requests Logging
- Added Option To Display Ticket Replies By Date Descending
- Applied Corrections To Knowledgebase Suggestions Script
- Customer's contacts (sub-accounts) treated as separate Zendesk users
- Allowed customer to see contact's (sub-accounts) tickets
- Added option to disable SSL verification host/peer in curl
- Corrected homepage tickets hook to work with WHMCS V5.2.4 and later
- Support for WHMCS V5.2
- Fixed refreshing of ticket status after client's reply
- Fixed showing returned error message instead of global error message when unable to set ticket as solved
- Removed @session_start(); from the beginning of the loginshare.php file to work with WHMCS V5.2 and later
- Initial Release
