Zendesk For WHMCS

Overview

Zendesk For WHMCS rests on close integration of Zendesk into your WHMCS so as to equip it with new quality features for management of support tickets. With this module, your customers will enjoy benefits of the widely respected customer service solution without ever stepping out of your comfy client area!

The WHMCS built-in support system will be cleverly replaced with the Zendesk tool suite, in such a way that its look and feel will remain untouched in essence. The focal change lies in the extended variety of possibilities offered to your clients, empowered by the module to fill in Zendesk ticket fields or even use emojis in messages – everything straight on your website. At the same time, you and your support teams will be welcome to view, answer and manage all the tickets, including the WHMCS ones, directly from the Zendesk admin area.

Running multiple brands? So much the better! Zendesk For WHMCS includes spotless integration with our legendary Multibrand For WHMCS that will allow you to handle main ticket settings for each of your brands separately. Worthy of special note is also the module's compatibility with the Zendesk's Multibrand feature, leaving you the choice as to which brand from those available in Zendesk should be connected with your WHMCS.

Gain unshakable trust of your audience by ensuring each of their needs is diligently taken care of. Order Zendesk For WHMCS yet today and become a mastermind in the realm of a brilliant customer service!

Check out also our free WHMCS Widget For Zendesk by means of which you can preview the details of every customer, along with their products, domains and due invoices. For more information, visit our Wiki.

Features

• Client Area

  • View Zendesk Departments
  • Open New Ticket In Chosen Department
  • Open New Ticket From "Contact Us" Form
  • Manage Existing Tickets
  • Fill In Zendesk Ticket Fields
  • Select Related Service
  • Attach Files To Ticket
  • List Recent Tickets

• Admin Area

  • Configure And Test Server Connection
  • Toggle SSL Connection
  • Toggle SSO For Only Verified Users
  • Select Zendesk Brand
  • Choose Available Support Departments
  • Choose Available Ticket Fields
  • Choose Default Department For Exported Tickets
  • Choose Department For "Contact Us" Tickets Opened By Visitors
  • Define Client Service Field
  • Manually Export To Zendesk:
    • WHMCS Users
    • WHMCS Tickets
  • Check Status Of Exported Users
  • Define Module Behavior:
    • Show Solved Tickets
    • Define Order Of Replies
    • Allow Shared Login Redirection
    • Update Client Credentials
      
  • Define Ticket Status Colors
  • View Logs

• Integration

  • Single Sign On (SSO) Integration
  • Automatically Export To Zendesk:
    • New Tickets
    • Users On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Zendesk
  • Transfer Ticket Fields Settings
  • Transfer Attachments Settings
  • Convert Markdowns To HTML And Emojis
  • Use Multibrand For WHMCS Integration To:
    • Export Branded Tickets To Selected Departments
    • Define Per Brand:
      • Default Department
      • Contact Us Department
      • Available Departments
      • Available Ticket Fields

• General Info

  • Integrated With Multibrand For WHMCS - Export And Create Tickets From Each Brand To Chosen Departments
  • Supports Zendesk Multibrand Feature
  • Supports Zendesk Emoji - Artworks Provided By EmojiOne
  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 7.2 Up To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.2 And Later
  • Easy Module Upgrade To Open Source Version