Overview

Secure Support Messages For WHMCS enables clients and support staff to exchange passwords, access credentials, API keys, and other sensitive information through WHMCS support tickets. Confidential content is encrypted and stored separately, preventing it from appearing directly in ticket conversations.

Clients can submit secure messages through a separate panel or fields integrated into ticket submission and reply forms. Authorized administrators can reveal content directly from the related ticket, view and manage all stored entries in one place, and delete individual messages or all secure data attached to a ticket. The module also lets you control its availability, define client permissions, restrict content access by administrator role, and automatically remove secure messages when tickets are closed or after a defined retention period.

Add Secure Support Messages For WHMCS to your support workflow and give clients and staff a safer, simpler way to exchange confidential data while keeping it protected and under control.

Features

• Core Features

  • Exchange Sensitive Information Securely Through WHMCS Support Tickets
  • Store Passwords, Access Credentials, API Keys And Other Confidential Data In Encrypted Form
  • Keep Secure Content Separate From Regular Ticket Messages
  • Automatically Delete Secure Messages According To Configured Retention Rules

• Addon Module

  • View All Secure Data In One Place
  • View Related Clients And Support Tickets
  • Reveal Encrypted Secure Content
  • Add Secure Messages Directly From Support Tickets
  • Delete Individual Secure Messages
  • Select Support Departments For Secure Messaging Availability
  • Choose Between Separate Secure Data Panel And Inline Mode
  • Allow Clients To Delete Their Own Secure Messages
  • Configure Automatic Secure Message Deletion:
    • Delete Secure Messages When Ticket Is Closed
    • Define Secure Message Retention Period
  • Control Staff Access Level To Specific Resources With ACL
  • Review Module Activity And Error Logs

• Client Area

  • Add Sensitive Information When Opening Support Ticket
  • Add Sensitive Information When Replying To Existing Ticket
  • Keep Secure Content Separate From Regular Ticket Messages
  • View List of Secure Messages Attached To Ticket
  • Delete Own Secure Messages

• General Info

  • Multi-Language Support
  • Supports PHP 8.3 Back To PHP 8.2
  • Supports WHMCS Themes "Six", "Twenty-One", "Nexus" And "Lagom WHMCS Client Theme"
  • Supports WHMCS V9.X
  • Requires ionCube Loader V14 Or Later
  • Easy Module Upgrade To Open Source Version