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Overview

Kayako For WHMCS has been developed to combine the potential of your system with a whole set of modern support attributes powered by Kayako. The module will free your customers from the hassle of direct logging in to Kayako altogether, empowering them to perform all basic operations on tickets within the known, visually unaltered confines of your WHMCS client area.

It is thanks to this neat integration that your customers will be able to submit tickets in any single department provided so far in Kayako, and manage them conveniently without ever again having to leave your website. You, at once, will be offered the capability to easily export the WHMCS client base along with both existing and newly opened tickets, as well as harmonize all provided responses between your system and the customer service platform. Based on this, your employees will be given the convenience of monitoring and handling any single ticket created in WHMCS straight from within the Kayako panel. 

Forge stronger bonds with your clientele with the kind of mastery never acquired before. Pick up Kayako For WHMCS right off and turn your support teams into customer service rockstars!

Features

  • Client Area
    • View Kayako Departments
    • Open New Ticket
    • Manage Existing Tickets
    • Attach Files To Ticket
    • View List Of Recent Tickets
  • Admin Area
    • Configure And Test Server Connection
    • Define Available Support Departments
    • Manually Export To Kayako:
      • WHMCS Clients
      • WHMCS Tickets
    • Define Module Behavior
    • Define Ticket Status Colors
    • Toggle Debug Mode
  • Integration
    • Automatically Export To Kayako:
      • New Tickets
      • Clients On Tickets Creation
    • Synchronize Ticket Responses Between WHMCS And Kayako
  • General Info
    • Requires Kayako Cloud-Based Platform
    • Custom Templates Support
    • Multi-Language Support
    • Supports PHP 5.6 Up To PHP 7.3
    • Supports WHMCS Template Six
    • Supports WHMCS V7.4 And Later
    • Easy Module Upgrade To Open Source Version
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Changelog

v1.0.3 Released: Mar 1st, 2019
New Feature
  • WHMCS V7.7 and PHP 7.3 support
Removed
  • Support for WHMCS V7.3 and previous
Bug Fix
  • Fixed problem with the clients export operation that might not have finished if there already was a duplicated client's email in the Kayako database - case #26
  • Increased max execution time for "SynchronizationController" to avoid synchronization problems with databases with a large number of users - case #27
  • Eliminated problem with a fatal error that might have occurred when opening a new ticket in a department, related to captcha changes in WHMCS - case #30
v1.0.2 Released: Apr 13th, 2018
New Feature
  • WHMCS V7.5 support
  • PHP 7.1 and 7.2 support
Bug Fix
  • Introduced 'SynchronizationController' script to resolve issues related to the large base of already existing Kayako users
v1.0.1 Released: Mar 12th, 2018
Bug Fix
  • Resolved issue with the 'Not secure' warning caused by the inclusion of Google fonts over HTTP instead of HTTPS - case #21
v1.0.0 Released: Nov 29th, 2017
Launch
  • Initial Release
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