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Overview

Zendesk Extended For Magento is a comprehensive extension that enables advanced integration between Magento and Zendesk. With its help you will be able to not only view and manage Zendesk tickets directly in your Magento admin panel, but also automatically create Zendesk accounts as well as perform bulk actions on tickets and users.

This is just the beginning! The great advantage of the extension lays in the customer account dashboard. Zendesk Extended For Magento introduces a completely new panel section, in which your customers will be able to easily create, reply, view and control their tickets without leaving your website. This will certainly translate into higher sales!

So what are you waiting for? Combine your Magento and Zendesk to offer your clients a solution of the highest quality based on one of the most recognizable customer service platforms in the industry!

Features

  • Customer Panel
    • Open New Ticket
    • Add Several Attachments To Each Ticket Message
    • Add Reply To Ticket
    • View Tickets
    • View Tickets Statistics
  • Admin Panel
    • View Full Tickets List
    • Manage Tickets - Reply, Add Notes, Modify Settings, View Logs
    • Perform Mass Action On Tickets - Delete And Change Status
    • Display All Selected Customer Tickets On Their Page
    • Create Zendesk End-User Accounts For Your Customers Automatically
    • View Full Users List
    • Add New Admin User Account
    • Use Default Or Custom Admin Account
    • Define Custom Signature For Each Admin
    • Enable/Disable Possibility To Add Attachments To Tickets
    • Export Tickets Overview - CSV And XML
    • Define Cache Lifetime - With Ability To Disable Cache
  • General Info
    • Supports Multiple Attachments In Single Ticket Message
    • Supports Ticket Tags
    • Connection Test And Admin Validation
    • Open Support Ticket Directly From Extension
    • Integrated With ModulesGarden Base For Magento
    • Multi-Language Support
    • Supports PHP Up To 5.6
    • Supports Magento 1.7.0.2 Up To 1.9.2.2
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Changelog

v1.0.3 Released Mar 11th, 2016
Improvement
  • Support for PHP up to version 5.6
  • Support for Magento up to version 1.9.2.2
  • Support for new admin panel routing
v1.0.2 Released Jan 23rd, 2015
New Feature
  • Integration with ModulesGarden Base For Magento
  • Support for Magento CE 1.9.1.0
Changed
  • Displaying ticket's description instead of ticket's subject
Bug Fix
  • Authentication issue occurring when client's email already exists on Zendesk server
  • Order checkout
v1.0.1 Released Nov 3rd, 2014
New Feature
  • Send support ticket directly to ModulesGarden
  • Compatibility with Magento compiler
Bug Fix
  • Licensing
v1.0.0 Released Sep 18th, 2014
Launch
  • Initial Release
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